Return & Refund Policy – Surge

At Surge, we want you to be happy with your purchase. If you experience any issues with your order, we’re here to help.

Returns

We accept return requests within 7 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

Items that are damaged, defective, or incorrect upon delivery may also be eligible for a return or replacement.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. Approved refunds will be processed to your original payment method, where possible. Processing times may vary depending on your payment provider.

Exchanges

If you receive a damaged, defective, or incorrect item, please contact us to arrange an exchange or replacement, subject to availability.

Return Shipping

Customers may be responsible for return shipping costs for change-of-mind returns. If the item is damaged, defective, or incorrect due to our error, Surge will arrange an appropriate solution.

Non-Returnable Items

Items that have been used, damaged due to misuse, or returned without their original packaging may not be eligible for a return, unless required by applicable law.

How to Request a Return

To request a return, please contact our customer support team with your order number, a description of the issue, and photos if the item is damaged or incorrect.

Contact: surgwithin666@gmail.com

Policy Updates

Surge reserves the right to update this policy when necessary. Any changes will be posted on this page.

By placing an order with Surge, you acknowledge this Return & Refund Policy.