Shipping policy

Shipping Policy

Last Updated: September 10, 2026

At Surgewithin we are committed to delivering your order safely and as quickly as possible.

Delivery Across Pakistan

We currently offer delivery across Pakistan through our trusted courier partners.

Delivery availability may vary depending on the customer's location and courier coverage.

Order Processing

Orders are usua+lly processed and dispatched within 1–2 business days after order confirmation.

For Cash on Delivery orders, our team may contact you by phone or WhatsApp to confirm your order before dispatch.

Orders placed during weekends, public holidays, promotional campaigns, or high-volume periods may require additional processing time.

Delivery Time

Estimated delivery times are:

  • Major Cities: 2–5 business days

  • Other Cities & Areas: 3–7 business days

  • Remote Areas: Delivery may take additional time depending on courier coverage.

Please note that these are estimated delivery times, not guaranteed delivery dates.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated to you before order confirmation.

From time to time, we may offer free shipping promotions or special delivery offers.

Order Confirmation

For Cash on Delivery orders, we may contact you to verify:

  • Your name

  • Phone number

  • Delivery address

  • Ordered products

If we are unable to contact you or verify your order, we reserve the right to hold or cancel the order.

Tracking Your Order

Once your order has been dispatched, you may receive tracking information through SMS, WhatsApp, email, or another available communication channel.

You can use the provided tracking information to check the status of your shipment.

Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information.

Please make sure your:

  • Full name

  • Phone number

  • City

  • Area

  • House/shop number

  • Street/address

are correct when placing your order.

We are not responsible for delivery delays caused by incorrect, incomplete, or inaccurate information provided by the customer.

Delivery Delays

Although we work with reliable courier partners, delays can occasionally occur due to circumstances beyond our control, including:

  • Weather conditions

  • Public holidays

  • Courier operational issues

  • High shipment volumes

  • Road closures

  • Security restrictions

  • Natural disasters

  • Incorrect customer information

We appreciate your patience if such circumstances affect your delivery.

Failed Delivery Attempts

If the courier is unable to deliver your order because the customer is unavailable, the phone number is unreachable, or the delivery is refused, the courier may make another delivery attempt depending on its policy.

Additional delivery charges may apply for re-shipping an order that was returned because of customer-related reasons.

Refused Orders

For Cash on Delivery orders, customers are requested not to refuse a confirmed shipment without a valid reason.

Repeated refusal of confirmed orders may result in restrictions on future Cash on Delivery purchases.

Damaged Package

If your package appears visibly damaged when delivered, please contact our customer support team as soon as possible.

For damaged or incorrect products, please refer to our Refund & Return Policy.

Contact Us

If you have any questions regarding your order or delivery, please contact our support team:

WhatsApp: +92 314 1185553
Email: surgewithin666@gmail.com
Phone: +92 314 1185553

We are always happy to assist you.