Terms of service

Terms & Conditions

Last Updated: September 10, 2026

Welcome to Surge Within.

By accessing or using surgewithin.com, placing an order, or purchasing our products, you agree to these Terms & Conditions.

If you do not agree with these terms, please do not use our website or purchase our products.

1. General

We reserve the right to update, modify, or discontinue any product, service, price, promotion, or website feature at any time without prior notice.

Product availability is subject to stock.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However, minor differences in product packaging, color, appearance, or presentation may occur.

3. Prices

All prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated.

Prices may change without prior notice.

The applicable price is the price displayed at the time your order is placed.

4. Orders

After placing an order, you may receive an order confirmation through phone, SMS, WhatsApp, email, or another communication method.

We reserve the right to verify an order before dispatch.

We may cancel an order if:

  • The product is unavailable

  • Incorrect information was provided

  • The order appears fraudulent or suspicious

  • The delivery information cannot be verified

  • There is an obvious pricing or technical error

5. Cash on Delivery

For Cash on Delivery orders, payment is collected when the order is delivered.

Customers are responsible for providing accurate contact and delivery information and being available to receive the shipment.

Repeated refusal or non-acceptance of confirmed orders may result in restrictions on future Cash on Delivery orders.

6. Intellectual Property

All content on this website, including logos, product images, graphics, text, designs, videos, and other materials, belongs to or is licensed to SURGEWITHIN, unless otherwise stated.

You may not reproduce, copy, modify, distribute, or commercially use our content without written permission.

Shipping Policy

Last Updated: September 10, 2026

1. Delivery Area

We currently deliver across Pakistan, subject to courier coverage and availability.

Some remote areas may require additional delivery time.

2. Processing Time

Orders are generally processed within 1–2 business days after successful confirmation.

Orders may take longer during:

  • Sales

  • Public holidays

  • Promotional campaigns

  • High-volume periods

  • Unforeseen courier or operational delays

3. Estimated Delivery Time

Typical delivery time within Pakistan is approximately:

Major cities: 2–5 business days
Other areas: 3–7 business days

These are estimates and are not guaranteed delivery dates.

4. Order Confirmation

For Cash on Delivery orders, we may contact you to confirm your order before dispatch.

If we cannot verify your order or reach you using the contact information provided, the order may be delayed or cancelled.

5. Incorrect Address or Phone Number

Customers are responsible for providing accurate:

  • Name

  • Phone number

  • Address

  • City

  • Area/location information

We are not responsible for delays caused by incorrect or incomplete information provided by the customer.

6. Delayed or Lost Shipments

Once an order has been handed to the courier, delivery may be affected by circumstances outside our direct control.

If your order is significantly delayed, please contact our customer support team so we can investigate the shipment.

7. Delivery Refusal

If a customer refuses to accept a confirmed Cash on Delivery order without a valid reason, future orders may be subject to additional verification or payment requirements.

For questions regarding shipping, contact:

WhatsApp: [WHATSAPP NUMBER]
Email: [SUPPORT EMAIL]

Refund & Return Policy

Last Updated: September 10, 2026

We want our customers to have a positive shopping experience.

Because some of our products may be personal-use or hygiene-sensitive products, returns are subject to the conditions below.

1. Damaged or Incorrect Products

If you receive:

  • A damaged product

  • A defective product

  • An incorrect product

  • A product that is missing from your order

please contact us within 48 hours of delivery.

You may be asked to provide photographs or videos showing the product and packaging.

After verification, we may offer an appropriate resolution, which may include replacement, store credit, or refund where applicable.

2. Change of Mind

Change-of-mind returns are not accepted for products that have been opened, used, or are otherwise unsuitable for resale.

For sealed and unused products, a return may be considered within [X] days of delivery, subject to our approval and applicable return conditions.

3. Hygiene & Personal-Use Products

For health, hygiene, and safety reasons, opened or used personal-use products generally cannot be returned or resold.

This restriction applies even if the customer is dissatisfied after opening or using the product.

4. Return Conditions

Approved returns must:

  • Be unused

  • Be in original packaging

  • Include all original components

  • Be in resalable condition

  • Be accompanied by proof of purchase

5. Refunds

Once a returned product has been received and inspected, we will determine whether the return qualifies for a refund.

Approved refunds will be processed through the applicable payment method or another agreed method.

Processing times may vary depending on the payment provider.

6. Shipping Charges

Original shipping charges may be non-refundable unless the return is caused by an error on our part, such as sending the wrong product.

Return shipping costs may be the customer's responsibility for approved change-of-mind returns.

7. How to Request a Return

To request a return or report a damaged/incorrect order, contact:

WhatsApp: +92 314 1185553
Email: surgewithin666@gmail.com

Please provide:

  • Order number

  • Customer name

  • Phone number

  • Reason for the request

  • Relevant photographs/videos where applicable

We will review the request and provide further instructions.

Order Cancellation Policy

Orders may be cancelled before dispatch by contacting our customer support team as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible.

For Cash on Delivery orders, customers may be required to accept the shipment if the order has already been dispatched.

To request cancellation:

WhatsApp: +92 314 1185553
Email: surgewithin666@gmail.com

Cancellation requests are not guaranteed once an order has entered the fulfillment or shipping process.